Often, we are engrossed in a debate where emotions take over the rationality of the usage of words. You forget that silence at times is the best antidote to increased conflict. Today in the office my boss was questioning the drafting skills of a junior who committed an avoidable error on the draft. The English language, apart from Hindi, is the main medium of correspondence in central ministries. You need to be well versed in either of these to be able to conduct the official work. All juniors are supposed to put up drafts in the language of the correspondence. But the junior was adamant in defending himself on why it was not his fault that the mistake happened. Boss further questioned each of his reasoning. He kept on giving witless responses. Finally, he ended up embarrassing himself. What I learned from another story heard from P.B. today was that it is better to own up to your mistake than to defend it. He is true to his word as he practices it in real life too. I have ...